SAS Refund Policy Guide: How to Get Your Money Back Fast

SAS Refund Policy

When it comes to travel plans, flexibility is essential. Scandinavian Airlines (SAS) understands that circumstances can change, which is why the SAS refund policy is designed to support passengers in reclaiming eligible amounts under specific conditions. In this comprehensive guide, we delve into the details of how refunds work with SAS, ensuring you’re informed, prepared, and equipped to manage your bookings effectively.

Understanding the SAS Refund Policy

The SAS refund policy varies depending on the fare type you’ve chosen, the class of service, and whether your ticket is refundable or non-refundable. Knowing the specific rules for your booking is key to avoiding unnecessary fees or losing the value of your ticket.

Refund eligibility primarily depends on the fare rules applicable at the time of purchase. SAS offers three main ticket types—Go, Plus, and Business—each with distinct refund conditions.

Refund Rules by Ticket Type

SAS Go

SAS Go fares are typically non-refundable. However, passengers may:

• Cancel the flight and receive a refund only of government taxes.

• Request a refund if the flight is canceled by SAS or if significant schedule changes occur.

SAS Plus

SAS Plus tickets are generally more flexible. There are two sub-categories:

• SAS Plus Smart: Partially refundable; cancellation might incur a fee.

• SAS Plus Pro: Fully refundable without fees if canceled before departure.

This fare class offers the best balance between affordability and flexibility under the SAS refund policy.

SAS Business

Designed for corporate travelers, Business fares are fully refundable and provide the highest flexibility. Cancellation or changes can be made with ease, making them ideal for travelers with unpredictable schedules.

How to Request a Refund from SAS

Requesting a refund under the SAS refund policy is straightforward if you follow the correct steps. Refunds can be claimed in the following ways:

1. Online through the SAS Website:

   • Visit the “Manage Booking” section.

   • Select your trip and choose the option to cancel and request a refund.

   • If eligible, the refund will be processed to your original payment method.

2. Via Customer Support:

   • Contact SAS customer service if you booked through a travel agency or need assistance.

   • Be sure to have your booking reference and personal identification ready.

3. Refund Due to Schedule Change or Flight Cancellation:

   • If SAS cancels or reschedules your flight significantly, you are entitled to a full refund regardless of your fare type.

   • Alternatively, SAS may offer rebooking options at no extra cost.

SAS Refund Timeframe and Processing

Processing times for refunds under the SAS refund policy vary, but SAS typically processes:

• Refunds to credit or debit cards within 7–10 business days.

• Bank transfers might take up to 21 days, depending on your banking provider.

• Refunds involving third-party bookings may take longer, depending on the travel agent’s policies.

To avoid delays, ensure all refund requests are submitted with complete and accurate information.

Non-Refundable Tickets and Exceptions

If you’ve purchased a non-refundable ticket, you may still be eligible for a partial refund in the following situations:

• Death or serious illness: With proper documentation, SAS may offer exceptions.

• Military duty: Some flexibility is offered to passengers required for duty.

• Duplicate bookings: If the same passenger has accidentally booked twice, SAS may refund one of the bookings.

Always provide the necessary proof and documentation when claiming a refund under these exceptions in the SAS refund policy.

Refunds for Unused Services

SAS allows passengers to claim refunds for unused optional services such as:

• Prepaid seat reservations

• Baggage fees

• Wi-Fi or onboard meal services (if purchased separately)

Submit claims through the online form on the SAS website. The amount refunded depends on the time of cancellation and usage status of the service.

SAS EuroBonus Tickets Refund Policy

For passengers who have used EuroBonus points to book travel:

• Points are refunded for unused flights in accordance with the fare rules.

• Refund fees may apply depending on your EuroBonus membership level.

• Taxes and fees are typically refunded if the flight hasn’t been taken.

Ensure to cancel award bookings in advance to avoid losing your points under the SAS refund policy.

Important Considerations for SAS Refunds

Here are some additional points to note:

• Refunds are issued to the original payment method only.

• If you paid with a voucher, refunds are returned in voucher form.

• Travel insurance may cover non-refundable expenses if you cancel for covered reasons.

• Always read the fare conditions before booking, as SAS refund policy rules differ widely.

Tips to Maximize Refund Opportunities

• Opt for flexible fares if your travel plans might change.

• Book directly with SAS to simplify refund claims.

• Keep a copy of all correspondence and receipts.

• Cancel flights as early as possible to ensure maximum refund value.

SAS COVID-19 Refund Policy Update

Although pandemic-related flexibility has mostly ended, SAS maintains some policies introduced during COVID-19 for passengers with special circumstances. Refunds or free rebooking options may still be available for affected flights, especially if travel restrictions are reinstated.

Always check the latest travel advisories on the official SAS website for updated information.

Conclusion

Understanding the SAS refund policy is crucial for planning safe and flexible trips. With fare-specific rules, multiple refund channels, and exceptions for genuine cases, SAS provides a transparent yet structured refund framework. Whether you’re traveling on a budget fare or a business ticket, knowing your rights helps you stay in control of your journey. Always check the fine print and use SAS's digital tools to manage your booking efficiently.