Learn proven strategies and techniques to turn challenging interactions into positive outcomes. Visit our website to access our handling difficult customers training and enhance customer satisfaction today.

The good news is you can get unstuck! We recommend a three-step process, drawn from our handling difficult customers training program and insights.

The key at this stage is to show empathy and demonstrate to your customer that you truly care about their position and that you’re listening deeply to their concerns. Much of our handling difficult customers training revolves around exercising your emotional intelligence: your ability to recognize and understand emotions in yourself and others, and your ability to use this awareness to manage your behavior and relationships with your customers.

Check out our handling difficult customers training programs for more information on this step.

Handling difficult customers requires making careful choices with your language. Of course, you want to help as much as you can! That said, abusive language from customers is NEVER acceptable. No one should have to deal with profanity, personal attacks, or put-downs from a customer. If you find yourself in this situation, you’re within your rights to pause the conversation and get your manager to step in. 

Check out our handling difficult customers training programs for more information on this step.

For more in-depth lessons and information on how you can become a customer service superstar, check out our handling difficult customers training programs.