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Everything You Need to Know About the Turkish Airlines Madrid Office in Spain

Planning to fly with Turkish Airlines from Madrid? Whether you need to modify your booking, request special assistance, or get travel updates, the Turkish Airlines Madrid Office is the place to start. With 24/7 service, knowledgeable staff, and global connectivity, this office is designed to ensure smooth travel experiences for passengers in Spain.

Let’s dive into the services, location details, contact options, and answers to common questions—all in one comprehensive guide.

Welcome to the Turkish Airlines Office in Madrid

Turkish Airlines has always been dedicated to delivering exceptional service to its passengers. With over 300 destinations worldwide and a strong global network, having local offices like the Turkish Airlines Office in Madrid ensures personalized support for passengers across all travel needs.

Whether it’s a last-minute cancellation or a flight status query, the staff at the Madrid office are trained to handle it professionally and efficiently.

Office Information at a Glance

Here’s the quick access info for the Turkish Airlines Madrid office:

• Office Address: Madrid, Spain

• Customer Support Number: +90 212 463 63 63

• Email ID: press@thy.com

• Website: www.turkishairlines.com

• Working Hours: Open 24/7, including holidays

Airport Office Details:

• Airport Name: Adolfo Suárez Madrid–Barajas Airport

• Address: Av de la Hispanidad, s/n, 28042 Madrid, Spain

• Airport Phone: +34 913 211 000

If you’re at the airport and need immediate help with boarding, baggage, or flight issues, the airport office is available to assist.

Services Provided at Turkish Airlines Madrid Office

Here’s a full list of services you can request at the Madrid office:

• Flight bookings & ticketing

• Itinerary management

• Seat selection & upgrades

• Special assistance for elderly/disabled passengers

• Unaccompanied minor arrangements

• Online & mobile check-in guidance

• Visa-related support

• Medical travel support

• Excess baggage payment

• Refund requests for canceled flights

• Lost baggage claims

• Lounge access info

• Travel insurance options

• Flight status updates

• Group travel bookings

• Pet travel assistance

Every staff member is trained to handle your request with care and efficiency, ensuring a stress-free process before or after your journey.

Book Your Flights Without Any Stress

Booking flights through the office offers you flexibility and customization. The agents help you choose the most convenient flights, compare fares, and provide exclusive deals. Whether it's a family vacation or a last-minute business trip, the office staff ensures you're booked correctly and on time.

Make Seat Upgrades and Modifications

Want a more spacious seat or access to in-flight luxury? The Madrid office can help you check seat availability and request upgrades to Business Class. You’ll enjoy priority boarding, complimentary meals, lounge access, and more.

Refunds and Cancellations Made Easy

Change of plans? No worries. You can cancel your flight directly through the office, and if you have a refundable ticket, a staff member will initiate the refund process for you. Non-refundable tickets might still be eligible for partial credit, depending on fare rules.

Fly with Pets Comfortably

Turkish Airlines makes flying with pets a safe and manageable experience. The office staff will assist you with the required documents, carrier guidelines, and weight restrictions. In general, pets must weigh under 8 kg (including the carrier) to fly in the cabin.

Frequently Asked Questions (FAQs)

1. Is there a Turkish Airlines office located in Madrid?
Yes, Turkish Airlines operates a dedicated office in Madrid, Spain, offering all customer support services.

2. What services can I get at the Madrid office?
Everything from booking tickets to pet travel support, refunds, flight changes, and special assistance.

3. How do I contact the Turkish Airlines Madrid office?
Call +90 212 463 63 63 or email press@thy.com for assistance.

4. What are the working hours of the office?
The office operates 24 hours a day, seven days a week.

5. Where is the Turkish Airlines airport office in Madrid?
You can find it at Adolfo Suárez Madrid–Barajas Airport, Av de la Hispanidad, s/n, 28042 Madrid.

6. Can I get a refund at the office if I cancel my flight?
Yes, as long as you hold a refundable ticket or qualify under Turkish Airlines’ cancellation policy.

7. Can I make seat upgrades through the Madrid office?
Definitely. The office can assist with available Business Class upgrades.

8. Are there additional fees for extra baggage?
Yes, fees apply if you exceed your ticket’s baggage limit. The office can provide pricing.

9. How can I check my flight status?
Use this link or ask for help at the Madrid office.

10. Can I travel with a pet on Turkish Airlines from Madrid?
Yes. Your pet can travel in the cabin or cargo, based on size. Contact the office for full guidance.

Head Office Contact – For Global Concerns

In case you need further help beyond regional support, here are the details of Turkish Airlines’ head office:

• Location: İstanbul, Yeşilköy Mh. 34149 Havaalanı Cad. No:3/1, Turkey

• Phone: +90 212 463 63 63

• Website: www.turkishairlines.com

Final Thoughts

Whether you’re a seasoned traveler or planning your first journey, having direct access to the Turkish Airlines Madrid Office in Spain is a major convenience. The office offers end-to-end travel assistance with unmatched professionalism and care.

No need to deal with long hold times or confusing online processes—just call or visit the Madrid office, and let experienced agents guide you smoothly through any travel requirement. From flight bookings to personalized travel solutions, you’re always in good hands with Turkish Airlines.